Your insured persons get suitable doctor appointments without your team having to search for them.
For statutory health insurers, Associations of Statutory Health Insurance Physicians (KVs) and other healthcare companies, we arrange appointments with specialists, GPs and paediatricians in private practice as well as outpatient hospital treatment. Within the aLIVE group, the service runs under the DeinArzt.digital brand – requests arrive by phone, online form, web portal or API.
This is how a request becomes a confirmed doctor appointment.
Submit the request
Insured persons get in touch by phone or online form, your team enters the request in the password-protected web portal, or your system transfers it via API.
Arrange the appointment
We find a suitable appointment with a specialist, GP or paediatrician or for outpatient hospital treatment, taking the patient’s wishes into account.
Receive the feedback
The result is returned to you electronically: in the portal or via API straight into your system. Every step is documented.
The appointment service fits into your processes.
We arrange appointments according to the details in your request. We do not give medical assessments.
For payers and healthcare companies
The service is designed for statutory health insurers, KVs and other companies in the healthcare market. It is not an appointment line for individual medical practices.
The aLIVE group’s doctor appointment service is called DeinArzt.digital.
Our sister company aLIVE-Service GmbH operates the appointment service for health insurers and KVs under this brand. Its website (in German) explains the process, integration options and guides in detail.
Insured persons call a service number of your fund; the team answers in your name.
A dedicated page in your colours and with your logo, available around the clock.
Your staff enter requests in the password-protected portal and see the feedback there.
Requests and feedback flow in both directions between your software and the service.
Audited against the standards that matter here.
Certificates of aLIVE Support S.R.L., issued by ISOTRANS, valid until 06.09.2027.
This goes well with it.
Questions about doctor appointment service.
Question not listed? We reply within one working day.
For statutory health insurers, KVs and other companies in the healthcare market that want to arrange doctor appointments for their insured persons. It is not an appointment line for individual medical practices.
DeinArzt.digital is the brand under which the aLIVE group offers the doctor appointment service. It is operated by our sister company aLIVE-Service GmbH in Magdeburg and Quedlinburg, Germany. Full details on the process and integration are available at www.deinarzt.digital (in German).
No. The appointment service centres of the KVs are required by law and remain in place. The doctor appointment service is an additional offer from your fund for its own insured persons.
Appointments with specialists, GPs and paediatricians in private practice as well as outpatient hospital treatment. On request, we also optimise existing appointments to fit the patient’s wishes.
In four ways: insured persons call a service number of your fund, they use an online form in your design, your staff enter requests in the password-protected web portal, or your system transfers them via an API with bidirectional data exchange. The portal runs in Chrome, Firefox and Edge. We clarify which route suits you in the needs assessment call.
We act as a processor under Art. 28 GDPR and, for social data, additionally under § 80 SGB X (German Social Code, Book X). Notifying the supervisory authority is the client’s responsibility, and we support you with it. Project data is stored on servers in Germany, and our information security is certified to ISO/IEC 27001.
Every request receives feedback in the portal or via API. We report KPIs and anything unusual in the monthly report and discuss them in the monthly review meeting.
After a 60-minute needs assessment call, we define the input forms or interface, the rules and the feedback routes. You receive the project plan within five working days of the contract award. Once your users and administrators have been trained, we begin with a pilot.
