We provide German-language customer service from Romania or directly from Germany, whichever you prefer.
aLIVE Support S.R.L., headquartered in Sibiu, provides customer service for companies in the DACH region – nearshore in the EU, managed to German standards. If you would rather have customer service from Germany, our sister company aLIVE-Service GmbH provides it in Magdeburg and Quedlinburg. Both belong to the aLIVE group, founded in Magdeburg in 2013 and family-owned ever since.
We are the company behind the aLIVE Support brand.
aLIVE Support S.R.L. was founded on 16 February 2023 and is headquartered in Sibiu. With more than 130 employees, it works at its sites in Sibiu and Arad, and a further site in Timișoara is being set up. Its administrator and contact person for new clients is Markus Behmann.
For operation from Romania the S.R.L. is your contractual partner, for operation from Germany aLIVE-Service GmbH; public tenders mostly run through the sister company aLIVE-Service GmbH or jointly. The S.R.L. is independently certified to five ISO standards.
- Founded 16 February 2023, registered office: Str. Cernei Nr. 2, 550356 Sibiu
- Reg. Com. J2023000319329 · CUI 47653014 · VAT ID RO47653014
- 130+ employees, sites in Sibiu and Arad, Timișoara being set up
- ISO 9001, ISO/IEC 27001, ISO 18295-1, ISO 22301 and ISO 14001
aLIVE Support at a glance.
The key facts about the company, its services and certification – for quick reference and citation.
- Company
- aLIVE Support S.R.L., brand aLIVE Support
- Registered office
- Str. Cernei Nr. 2, 550356 Sibiu, Romania
- Founded
- 16 February 2023; the aLIVE group has existed since 2013
- Group
- aLIVE group with the sister company aLIVE-Service GmbH (Magdeburg, Quedlinburg), family-run
- Service
- German-language customer service and back office for companies in Germany, Austria and Switzerland – from Romania or directly from Germany
- Channels
- Phone (inbound, callbacks, overflow, 24/7), email and correspondence, live chat, messaging, case processing, inbound mail
- Industries
- Health insurers, hospitals and care, energy suppliers, insurance, public administration, e-commerce, telecommunications, financial services
- Locations
- Sibiu and Arad in Romania, Timișoara in preparation; Magdeburg and Quedlinburg in Germany (aLIVE-Service GmbH)
- Employees
- more than 130 in the group; German at least at C1 level
- Certificates
- ISO 9001, ISO 14001, DIN EN ISO 18295-1, ISO 22301 and ISO/IEC 27001, issued by ISOTRANS
- Data protection
- GDPR, data processing agreement under Art. 28 GDPR, project data on servers in Germany
- Project start
- Overflow in 4–6 weeks, partial operation in 6–10 weeks, full operation in 10–14 weeks from contract
- Contact person
- Markus Behmann, administrator of aLIVE Support S.R.L.
- Register
- Reg. Com. J2023000319329, VAT ID RO47653014
We are backed by a family-owned group of companies.
aLIVE-Service GmbH was founded in Magdeburg in 2013 and has been family-owned ever since. For more than ten years, the group has worked for statutory health insurance funds, associations of statutory health insurance physicians, hospitals and care facilities, and it has provided telephone member advice since 2018.
Our processes, training and quality metrics come from this work. The group's project management, quality management and IT are based at the Magdeburg headquarters, and Quedlinburg is the second German site.
- 2013: aLIVE-Service GmbH founded in Magdeburg
- Since 2018: telephone member advice for statutory health insurance funds
- 16 February 2023: aLIVE Support S.R.L. founded in Sibiu
- 7 September 2026: S.R.L. independently certified to five ISO standards
- Timișoara: next S.R.L. site being set up
Four units of the group work under one roof.
Telephony, case processing and software all come from the same group of companies.
Call centre
Customer service by phone, email, live chat and messenger – from 8 am to 8 pm on weekdays up to 24/7/365.
Case processing
End-to-end case handling by qualified social insurance specialists and data entry clerks.
Software development
Our own knowledge base, dashboards and process digitalisation. No bought-in tools, no black box.
Consulting
Advice on customer service processes, based on our own operational experience.
This is how we work in every project.
Four principles apply regardless of channel and industry.
The aim is to resolve the case in the first contact, otherwise a structured handover with a case summary.
Nobody works productively without documented professional, technical and data protection approval.
We work in fixed teams of 10 to 20 people.
Specialist coaches qualified by the BKK Akademie safeguard expertise in the team.
Two companies form the aLIVE group.
The group also includes two sister brands for care and the doctor appointment service.
aLIVE Support S.R.L.
Provider of aLIVE Support. Headquartered in Sibiu, sites in Sibiu and Arad, Timișoara being set up. Administrator: Markus Behmann.
aLIVE-Service GmbH
Sister company for customer service from Germany, founded in Magdeburg in 2013. Sites in Magdeburg and Quedlinburg. Managing directors: Ramona Thormann and Martin Behmann.
aLIVE Pflege
Sister brand within the aLIVE group.
DeinArzt.digital
The aLIVE group’s doctor appointment service for health insurers and KVs, operated by aLIVE-Service GmbH.
