aLIVE Support S.R.L. (Romania) and its sister company aLIVE-Service GmbH (Germany) form the family-run aLIVE group, founded in Magdeburg in 2013: call centre, case processing, in-house software, consulting.
aLIVE Support S.R.L., headquartered in Sibiu, provides customer service for companies in the DACH region – nearshore in the EU, managed to German standards. If you would rather have customer service from Germany, our sister company aLIVE-Service GmbH provides it in Magdeburg and Quedlinburg. Both belong to the aLIVE group, founded in Magdeburg in 2013 and family-owned ever since.
View →About usFrom Romania, aLIVE Support S.R.L. works in Sibiu and Arad, with Timișoara being set up; after training, many teams work from home across Romania. From Germany, our sister company aLIVE-Service GmbH provides customer service at its sites in Magdeburg and Quedlinburg.
View →About usRamona Thormann and Martin Behmann, managing directors of the sister company aLIVE-Service GmbH, lead the aLIVE group. Issues that cannot be resolved within a project reach senior management via a fixed path.
View →ResponsibilityFive ISO standards, including DIN EN ISO 18295-1
View →ResponsibilityaLIVE Support S.R.L. and its sister company aLIVE-Service GmbH work with a certified environmental management system. We focus on where customer service consumes resources: workstations, commuting and paper.
View →ResponsibilityWe reply within one working day
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